Frequently Asked Questions
Everything you need to know about your ERGO beauty experience.
Are ERGO products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All ERGO products are 100% vegan and never tested on animals.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page or performing a patch test.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.