Returns & Exchanges
At ERGO, we want you to be completely satisfied with your beauty experience. If a product isn't the right fit for your skin or routine, we offer easy returns within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Secure Your Package
Place the items in their original packaging, ensuring all safety seals are intact for hygiene purposes, and include a copy of your packing slip.
Label and Ship
Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Processing and Refund
Once our quality team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing